BEST RATE GUARANTEE
We guarantee to offer, on our website, the best available rate in the market, and offer to match any publicly available rates that are better than those currently published on our website. The guarantee applies to your entire stay, and is subject to terms & conditions listed below.
1. Make your booking on www.trisara.com
2. If within 24 hours of making the booking you find a lower rate for the room type, inclusions, stay dates and payment conditions, please click here. to make your claim. All claims must be made within 24 hours of making the original booking.
3. If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, we will match the lower rate for you.
To make your claim click here.
TERMS AND CONDITIONS
We guarantee the best online rate on www.trisara.com, based on the following terms and conditions:
1. Your original reservation must have been through www.trisara.com..
2. The lower rate must be found and the claim made within 24 hours of the original booking being made.
3. The Best Online Rate Guarantee only applies to publically available rates, which can be seen and booked without any kind of restriction or membership requirement.
4. The lower rate found must be for exactly the same booking criteria meaning the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
5. We will verify the lower rate claim and respond within 24 working* hours of the claim being made.
*Claims will be processed from Monday to Friday, between 9am to 5pm.
6. The rate comparison will be made net of any taxes or any other fees associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.trisara.com. compared to the total room cost on the other website.
8. The Best Online Rate Guarantee is void where prohibited by law. We reserve the right to modify or cancel its best rate guarantee policy at any time without prior notice.
9. We have the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, our decision is final.